2021 Volvo XC60
This year drew an ordinary 93 complaints for a Volvo XC60 — the model's median is 46. What they were about is the unusual part: 41.9% of them mention drive, against 14.7% across the other years of this generation.
Generation 2 of the Volvo XC60, which began in 2018. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
| Complaints filed | 93 |
|---|---|
| Median for this model | 46 |
| Involving a crash | 9 |
| Recalls | 5 |
| EPA combined | 24.5 mpg |
What the complaints were about
- drive — 41.9% of this year's complaints, against 14.7% across the other years of this generation (2.9×).
- very — 29% of this year's complaints, against 7.8% across the other years of this generation (3.7×).
- accident — 29% of this year's complaints, against 7.8% across the other years of this generation (3.7×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
Today my Sensus in the center console as well as instrument panel that shows the map between the gauges went black and switched my drive mode out of ECO, shutting off my cruise cintrol and turned off my Bluetooth phone call. Rebooted 3 times before becoming st…
While driving, lost power very suddenly. A turtle comes across the dash. My vehicle wouldn’t start for roughly 20 minutes. After the 20 minutes, it starts up, but the check engine light is on. Nervous that my car isn’t safe to drive, I contact corporate Volvo,…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 21V682000 SEAT BELTS Fixed free of charge.
- 21V716000 SERVICE BRAKES, HYDRAULIC Fixed free of charge.
- 21V001000 AIR BAGS Fixed free of charge.
- 23V001000 STEERING Fixed free of charge.
- 25V179000 ELECTRICAL SYSTEM Fixed free of charge.
How this was worked out
Every year of the Volvo XC60 was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2021 Volvo XC60? What happened to yours?
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