2020 Volvo XC60
This year drew an ordinary 63 complaints for a Volvo XC60 — the model's median is 46. What they were about is the unusual part: 28.6% of them mention one, against 10.1% across the other years of this generation.
Generation 2 of the Volvo XC60, which began in 2018. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
| Complaints filed | 63 |
|---|---|
| Median for this model | 46 |
| Recalls | 6 |
| EPA combined | 23.5 mpg |
What the complaints were about
- one — 28.6% of this year's complaints, against 10.1% across the other years of this generation (2.8×).
- well — 19% of this year's complaints, against 6.5% across the other years of this generation (3×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
Driving on Rte 211 in Oak Island, NC, slowing to turn with no one in front or behind me, emergency breaking engaged, bring the car to a full stop.
The passenger side window spontaneously shattered while we were driving normal speed on the highway. It was not hit by anything, and thankfully no one was hurt, but this concerns us because it makes us worry there's a defect in all the windows and they should…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 20V144000 FORWARD COLLISION AVOIDANCE Fixed free of charge.
- 21V716000 SERVICE BRAKES, HYDRAULIC Fixed free of charge.
- 21V414000 ELECTRICAL SYSTEM Fixed free of charge.
- 20V503000 VISIBILITY Fixed free of charge.
- 23V001000 STEERING Fixed free of charge.
- 25V179000 ELECTRICAL SYSTEM Fixed free of charge.
How this was worked out
Every year of the Volvo XC60 was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2020 Volvo XC60? What happened to yours?
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