2013 Volvo XC60
This year drew an ordinary 66 complaints for a Volvo XC60 — the model's median is 46. What they were about is the unusual part: 34.8% of them mention inside, against 8.9% across the other years of this generation.
Generation 1 of the Volvo XC60, which began in 2010 and ran to 2017. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 66 |
|---|---|
| Median for this model | 46 |
| Involving a crash | 1 |
| Involving a fire | 2 |
| Recalls | 3 |
| NHTSA crash rating | 5/5 |
| EPA combined | 20 mpg |
What the complaints were about
- inside — 34.8% of this year's complaints, against 8.9% across the other years of this generation (3.9×).
- down — 27.3% of this year's complaints, against 8.5% across the other years of this generation (3.2×).
- distraction — 7.6% of this year's complaints, against 0% across the other years of this generation (37.9×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
During a heavy rain storm, I noticed water running down the inside of the windshield. It impaired my vision.
Water leaking every time it rains. Running down the windshield on the inside and making it difficult to see and dangerous as I’m having to wipe while I’m driving.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 20V378000 SEAT BELTS
- 12V439000 AIR BAGS
- 13V084000 EQUIPMENT
How this was worked out
Every year of the Volvo XC60 was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2013 Volvo XC60? What happened to yours?
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