2021 Toyota Venza
Complaints about this year name windshield far more often than the model's other years — 49% of them, about 41× the usual rate of 1.2%.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 189 |
|---|---|
| Median for this model | 42 |
| Involving a crash | 15 |
| Recalls | 1 |
| EPA combined | 39 mpg |
What the complaints were about
- windshield — 49.2% of this year's complaints, against 1.2% across the model's other years (42.3×).
- crack — 34.4% of this year's complaints, against 0% across the model's other years (172×).
- small — 30.2% of this year's complaints, against 3.4% across the model's other years (8.9×). Owners wrote it as: small, pebble, about inches, inch.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
Also unusual this year
- crack — 34% of complaints, 86× usual
- cracked — 20% of complaints, 22× usual
- rock — 15% of complaints, 37× usual
What owners wrote
I was driving down the freeway and my windshield unexpectedly cracked. I was not struck by a rock or other object, it cracked out of nowhere.
Windshield cracked along drivers side with no known rock impact and no evidence of a rock hit. It appears the windshield just cracked. The crack was about 2 feet long. Car was only a few weeks old when this happened.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 22V239000 ELECTRONIC STABILITY CONTROL (ESC) Fixed free of charge.
How this was worked out
Every year of the Toyota Venza was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2021 Toyota Venza? What happened to yours?
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