Model years Toyota Highlander Hybrid
2016 Toyota Highlander Hybrid
Complaints about this year name safety far more often than the model's other years — 19% of them, about 46× the usual rate of 0.4%.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 108 |
|---|---|
| Median for this model | 9 |
| Involving a crash | 12 |
| Involving a fire | 1 |
| Recalls | 0 |
| NHTSA crash rating | 5/5 |
| EPA combined | 28 mpg |
What the complaints were about
- opened — 6.5% of this year's complaints, against 2.1% across the model's other years (3×). Owners wrote it as: opened, struck.
- water — 6.5% of this year's complaints, against 2.5% across the model's other years (2.6×). Owners wrote it as: water, tail.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
Also unusual this year
- other — 17% of complaints, 42× usual
- out — 14% of complaints, 35× usual
- about — 14% of complaints, 35× usual
What owners wrote
THE LIFTGATE HIT MY 73 YEAR OLD MOTHER IN THE HEAD KNOCKING HER BACKWARDS WITHOUT ANY SAFETY FEATURE STOPPING OR REVERSING THE DOOR AS IT CLOSED.
The driver side rear passenger door can not be opened,either by remote or manually. This poses a threat to the safety of passengers in the rear seat area in the event of a crash. First responders would need to take other measures to tend to any injured passeng…
Verbatim from NHTSA complaint filings, with identifying details removed.
How this was worked out
Every year of the Toyota Highlander Hybrid was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2016 Toyota Highlander Hybrid? What happened to yours?
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