Model years Toyota Highlander Hybrid
2010 Toyota Highlander Hybrid
Complaints about this year name door far more often than the model's other years — 21% of them, about 51× the usual rate of 0.4%.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 238 |
|---|---|
| Median for this model | 9 |
| Involving a crash | 19 |
| Involving a fire | 2 |
| Recalls | 4 |
| EPA combined | 26 mpg |
What the complaints were about
- turning — 11.8% of this year's complaints, against 4.6% across the model's other years (2.5×). Owners wrote it as: turning, shaft, intermediate, clunking.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
Also unusual this year
- safety — 19% of complaints, 48× usual
- down — 18% of complaints, 44× usual
- other — 17% of complaints, 42× usual
What owners wrote
REAR DOOR ACTUATOR/SENSOR MALFUNCTIONING TO READ "DOOR AJAR" CONSTANTLY WHILE IN MOTION ABOUT TWO MONTHS AGO. INITIALLY STARTED ONLY WHEN THE WINDOWS WERE DOWN, AND TAKING TURNS. NOW ITS PROGRESSED TO CONSTANTLY SETTING OFF THE SAFETY FEATURES FOR THE DOOR AJA…
THE DOOR SENSOR IS FAULTY. ITS COMES ON, THE WARNING SOUND DINGS AND LIGHT ON CONTROL PANEL LIGHTS UP SAYING THAT A DOOR IS AJAR. IT HAPPENS WHEN DRIVING, AND NONE OF THE DOORS ARE OPEN. IT IS A SAFETY ISSUE BECAUSE IT HAPPENS SO FREQUENTLY THAT IF THE DOOR IS…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 15V689000 VISIBILITY Fixed free of charge.
- 13V014000 AIR BAGS
- 13V123000 EQUIPMENT
- 13V396000 HYBRID PROPULSION SYSTEM Fixed free of charge.
How this was worked out
Every year of the Toyota Highlander Hybrid was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2010 Toyota Highlander Hybrid? What happened to yours?
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