2020 Subaru Crosstrek
This year drew an ordinary 68 complaints for a Subaru Crosstrek — the model's median is 97. What they were about is the unusual part: 16.2% of them mention huge, against 5.7% across the other years of this generation.
Generation 2 of the Subaru Crosstrek, which began in 2018 and ran to 2023. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 68 |
|---|---|
| Median for this model | 97 |
| Involving a crash | 6 |
| Recalls | 0 |
| NHTSA crash rating | 5/5 |
| EPA combined | 27.5 mpg |
What the complaints were about
- huge — 16.2% of this year's complaints, against 5.7% across the other years of this generation (2.9×). Owners wrote it as: huge, crack windshield, safety feature, cable.
- became — 10.3% of this year's complaints, against 2.1% across the other years of this generation (5×). Owners wrote it as: became, operation, watch.
- body — 8.8% of this year's complaints, against 2.8% across the other years of this generation (3.1×). Owners wrote it as: body, bags deploy, police report, spot.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
Car is a Subaru Crosstrek Hybrid Car was connected to its electrical charge cable The connector is a type SAE J1772 When the connector is connected to the car, the ignition is supposed to be disabled, and the car is not supposed to be able to be removed from P…
I WOKE UP WITH A HUGE CRACK IN MY WINDSHIELD. NO IDEA HOW IT HAPPENED. THIS IS THE THIRD ONE. I'VE HAD THIS CAR FOR 11 MONTHS.
Verbatim from NHTSA complaint filings, with identifying details removed.
How this was worked out
Every year of the Subaru Crosstrek was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2020 Subaru Crosstrek? What happened to yours?
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