2014 Mazda CX-9
This year drew an ordinary 54 complaints for a Mazda CX-9 — the model's median is 68. What they were about is the unusual part: 16.7% of them mention design, against 5.1% across the model's other years.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 54 |
|---|---|
| Median for this model | 68 |
| Involving a crash | 1 |
| Involving a fire | 1 |
| Recalls | 3 |
| NHTSA crash rating | 4/5 |
| EPA combined | 19 mpg |
What the complaints were about
- design — 16.7% of this year's complaints, against 5.1% across the model's other years (3.3×). Owners wrote it as: design, took dealer, costing.
- move — 9.3% of this year's complaints, against 2.4% across the model's other years (3.9×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
THE ENGINE SPUTTERED AND STOPPED WITHOUT WARNING WHILE DRIVING. IT TURNED OUT THE WATER PUMP WENT OUT AND SPILLED WATER INTERNALLY IN THE ENGINE. THE CAR HAS 73,000 MILES ON IT AND IT APPEARS THAT THIS HAS BEEN HAPPENING TO OTHER OWNERS OF THIS VEHICLE ROUTINE…
BACK WINDSHIELD WIPER WON'T MOVE. ALSO THE PASSENGER SIDE WINDOW IN THE FRONT. WONT ROLL UP AND KEEPS MAKING A CLICKING NOISE.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 18V717000 AIR BAGS Fixed free of charge.
- 15V451000 SUSPENSION Fixed free of charge.
- 16V203000 STEERING Fixed free of charge.
How this was worked out
Every year of the Mazda CX-9 was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2014 Mazda CX-9? What happened to yours?
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