2011 Mazda CX-7
This year drew an ordinary 153 complaints for a Mazda CX-7 — the model's median is 155. What they were about is the unusual part: 6.5% of them mention 9716h, against 1.3% across the model's other years.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 153 |
|---|---|
| Median for this model | 155 |
| Involving a crash | 8 |
| Recalls | 4 |
| EPA combined | 20 mpg |
What the complaints were about
- 9716h — 6.5% of this year's complaints, against 1.3% across the model's other years (5×). Owners wrote it as: 9716h, 16v-593.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
TAKATA RECALL NHTSA #17V-429; ALSO RECALL NHTSA #16V-593 ([VIN] RECALL #9716H) FRONT SUSPENSION/STEERING RECALL. ATTEMPTED TO OBTAIN [VIN] AT MAZDA IN TEXAS, WAS ALWAYS TOLD "PARTS UNAVAILABLE". RECENTLY ATTEMPTED TO OBTAIN [VIN] IN OREGON, WAS ALSO TOLD "PART…
SEVERE CLUNKING NOISE FROM FRONT DRIVER WHEEL WHEN DRIVING ON MOST ROADS. NOISE IS BELIEVED TO BE RELATED TO THE FAILING BALL JOINT. [VIN] HAS AN OPEN RECALL 9716H / NHTSA RECALL NUMBER 16V-593. DESPITE THE RECALL NOTICE BEING ISSUES ON AUGUST 10, 2016 (18 MON…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 18V717000 AIR BAGS Fixed free of charge.
- 19V782000 AIR BAGS Fixed free of charge.
- 17V429000 AIR BAGS Fixed free of charge.
- 16V593000 SUSPENSION Fixed free of charge.
How this was worked out
Every year of the Mazda CX-7 was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2011 Mazda CX-7? What happened to yours?
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