2023 Mazda CX-5
This year drew an ordinary 59 complaints for a Mazda CX-5 — the model's median is 133. What they were about is the unusual part: 6.8% of them mention struck, against 0% across the other years of this generation.
Generation 2 of the Mazda CX-5, which began in 2017. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 59 |
|---|---|
| Median for this model | 133 |
| Involving a crash | 8 |
| Recalls | 0 |
| NHTSA crash rating | 5/5 |
| EPA combined | 25 mpg |
What the complaints were about
- struck — 6.8% of this year's complaints, against 0% across the other years of this generation (33.9×). Owners wrote it as: struck, guard.
- malfunctions — 8.5% of this year's complaints, against 1.6% across the other years of this generation (5.3×).
- month — 11.9% of this year's complaints, against 4.5% across the other years of this generation (2.6×). Owners wrote it as: month, old.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
Car’s (less than a month old)rear glass shattered when shut the driver side door. No prior damage or wild temperature fluctuations. Could have been dangerous if occurred while driving or someone sitting in back seat. Wondering if there’s a defect in glass, or…
while the vehicle was parked, she entered the vehicle and noticed that the sunroof glass had exploded. The contact stated that she inspected the vehicle but could not determine the cause of the failure. The contact stated that the shade guard was closed at the…
Verbatim from NHTSA complaint filings, with identifying details removed.
How this was worked out
Every year of the Mazda CX-5 was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2023 Mazda CX-5? What happened to yours?
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