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2017 Jeep Patriot

This year drew an ordinary 59 complaints for a Jeep Patriot — the model's median is 325. What they were about is the unusual part: 16.9% of them mention seat, against 6.6% across the model's other years.

NHTSA opened a defect investigation into this model year.

What the complaints were about

• seat — 16.9% of this year's complaints, against 6.6% across the model's other years (2.6×).
• shoulder — 8.5% of this year's complaints, against 2.3% across the model's other years (3.7×).
• drove — 8.5% of this year's complaints, against 3.2% across the model's other years (2.6×).

Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.

What owners wrote

THE PASSENGER SIDE SEATBELT ALARM, WILL SOUND CONTINUOUSLY WHEN SOMEONE IS SEATED IN IT.

The head rest in the passenger seat basically popped open when we were driving. My fiancé said her head and neck hurt bad after that instance.

Verbatim from NHTSA complaint filings, with identifying details removed.

Own a 2017 Jeep Patriot? What happened to yours?

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How this was worked out

Every year of the Jeep Patriot was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.

This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.

Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.

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