Model years Jeep Grand Cherokee
2020 Jeep Grand Cherokee
This year drew an ordinary 229 complaints for a Jeep Grand Cherokee — the model's median is 473. What they were about is the unusual part: 28.8% of them mention screen, against 10% across the other years of this generation.
Generation 2 of the Jeep Grand Cherokee, which began in 2011 and ran to 2021. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 229 |
|---|---|
| Median for this model | 473 |
| Involving a crash | 24 |
| Involving a fire | 5 |
| Recalls | 3 |
| NHTSA crash rating | 4/5 |
| EPA combined | 21 mpg |
What the complaints were about
- screen — 28.8% of this year's complaints, against 10% across the other years of this generation (2.9×). Owners wrote it as: screen, radio, camera, display.
- serious safety — 7.9% of this year's complaints, against 2.8% across the other years of this generation (2.8×). Owners wrote it as: serious safety, investigate, equipped, particularly.
- stellantis — 6.1% of this year's complaints, against 2.1% across the other years of this generation (2.8×). Owners wrote it as: stellantis, cherokee limited, box, evidence.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
Safety Issue: The UConnect screen which displays backup camera image, has delaminated causing the display to not show the backup camera view. The same Uconnect screen , because of the delaminating failure auto selects radio channel changes and climate control…
When I put my 2020 Jeep Grand Cherokee in reverse, the backup camera displayed on the screen like normal. However, once I shifted into drive the backup camera image was frozen on the display. It wasn’t until I powered off the radio and back on that it went awa…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 20V191000 BACK OVER PREVENTION Fixed free of charge.
- 22V406000 FUEL SYSTEM, DIESEL Fixed free of charge.
- 23V411000 ENGINE AND ENGINE COOLING Fixed free of charge.
How this was worked out
Every year of the Jeep Grand Cherokee was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2020 Jeep Grand Cherokee? What happened to yours?
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