Model years Jeep Grand Cherokee
2018 Jeep Grand Cherokee
This year drew an ordinary 846 complaints for a Jeep Grand Cherokee — the model's median is 399. What they were about is the unusual part: 35.2% of them mention screen, against 2.1% across the other years of this generation.
Generation 2 of the Jeep Grand Cherokee, which began in 2011 and ran to 2021. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 846 |
|---|---|
| Median for this model | 399 |
| Involving a crash | 42 |
| Involving a fire | 10 |
| Recalls | 11 |
| NHTSA crash rating | 4/5 |
| EPA combined | 21 mpg |
What the complaints were about
- screen — 35.2% of this year's complaints, against 2.1% across the other years of this generation (16.4×).
- radio — 29.6% of this year's complaints, against 2.6% across the other years of this generation (11.2×). Owners wrote it as: radio, stations, radio stations, radio screen.
- navigation — 17.8% of this year's complaints, against 0.7% across the other years of this generation (25.7×). Owners wrote it as: navigation, climate, navigation system, climate control.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
The touchscreen that controls heating/air/radio/backup camera/etc... is going haywire during driving the vehicle. This causes major distraction as it is flipping to one control to the next, changing the climate controls switching the navigation system and radi…
8.4” unconnect touch screen radio is bubbling. This bubbling causes the touch screen to select randomly. It will change climate control setting, screen settings, turn the radio on, turn seat heaters on, manipulate the navigation system. This becomes a large di…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 18V280000 POWER TRAIN Fixed free of charge.
- 18V332000 ELECTRICAL SYSTEM Fixed free of charge.
- 18V759000 EQUIPMENT Fixed free of charge.
- 18E097000 EQUIPMENT Fixed free of charge.
- 20V699000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 18V524000 ELECTRICAL SYSTEM Fixed free of charge.
- 18V048000 FUEL SYSTEM, GASOLINE Fixed free of charge.
- 22V406000 FUEL SYSTEM, DIESEL Fixed free of charge.
Showing 8 of 11. The rest are on NHTSA's site.
How this was worked out
Every year of the Jeep Grand Cherokee was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2018 Jeep Grand Cherokee? What happened to yours?
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