Model years Jeep Grand Cherokee
2017 Jeep Grand Cherokee
This year drew an ordinary 363 complaints for a Jeep Grand Cherokee — the model's median is 473. What they were about is the unusual part: 8.5% of them mention shifter, against 1.7% across the other years of this generation.
Generation 2 of the Jeep Grand Cherokee, which began in 2011 and ran to 2021. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 363 |
|---|---|
| Median for this model | 473 |
| Involving a crash | 26 |
| Involving a fire | 3 |
| Recalls | 6 |
| NHTSA crash rating | 4/5 |
| EPA combined | 21 mpg |
What the complaints were about
- shifter — 8.5% of this year's complaints, against 1.7% across the other years of this generation (4.9×). Owners wrote it as: shifter, service shifter.
- tried — 8% of this year's complaints, against 2.9% across the other years of this generation (2.7×).
- neutral — 6.1% of this year's complaints, against 2.1% across the other years of this generation (2.9×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
SERVICE SHIFTER COMES ON WHEN I START THE ENGINE. TOOK TO THE DEALERSHIP AND THEY HAVE TRIED REPLACING THE MODULE TWICE WITH NO LUCK. THE DEALERSHIP TOLD ME THAT I NEED THE FLOOR SHIFTER REPLACED. WELL I DID THAT AND IT STILL DOESN'T WORK. THE SERVICE SHIFTER…
VEHICLE TRANSMISSION LOCKED UP IN THE MIDDLE OF A PARKING LOT COULD NOT MOVE THE CAR FORWARD OR BACKWARD NOR COULD I MOVE THE GEAR SHIFTER FROM DRIVE TO PARK OR NEUTRAL... I WAS ALSO UNABLE TO GET THE VEHICLE TO SHUT OFF WHICH IN ITSELF COULD BE A SAFETY ISSUE…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 18V332000 ELECTRICAL SYSTEM Fixed free of charge.
- 20V699000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 16V686000 EQUIPMENT Fixed free of charge.
- 17E061000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 22V406000 FUEL SYSTEM, DIESEL Fixed free of charge.
- 23V411000 ENGINE AND ENGINE COOLING Fixed free of charge.
How this was worked out
Every year of the Jeep Grand Cherokee was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2017 Jeep Grand Cherokee? What happened to yours?
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