2019 Jeep Cherokee
This year drew an ordinary 1,611 complaints for a Jeep Cherokee — the model's median is 681. What they were about is the unusual part: 6.1% of them mention radio, against 1.4% across the model's other years.
Generation 1 of the Jeep Cherokee, which began in 2014. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 1,611 |
|---|---|
| Median for this model | 681 |
| Involving a crash | 40 |
| Involving a fire | 19 |
| Recalls | 11 |
| NHTSA crash rating | 4/5 |
| EPA combined | 23 mpg |
What the complaints were about
- radio — 6.1% of this year's complaints, against 1.4% across the model's other years (4.5×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
THE FM RADIO STATIONS GO IN AND OUT, IT ONLY HAPPENS IN THE RADIO MODE. IT HAPPENS WHEN YOUR DRIVING OR NOT.
This is the second time that the PTU has failed. Svc 4wd and ACC not available again. Radio is malfunctioning.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 18V917000 ELECTRICAL SYSTEM Fixed free of charge.
- 18V492000 POWER TRAIN Fixed free of charge.
- 18V739000 POWER TRAIN Fixed free of charge.
- 19V449000 AIR BAGS Fixed free of charge.
- 19V637000 STEERING Fixed free of charge.
- 18V344000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 19V248000 SEATS Fixed free of charge.
- 18V524000 ELECTRICAL SYSTEM Fixed free of charge.
Showing 8 of 11. The rest are on NHTSA's site.
How this was worked out
Every year of the Jeep Cherokee was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2019 Jeep Cherokee? What happened to yours?
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