2019 Ford Fusion
This year drew an ordinary 707 complaints for a Ford Fusion — the model's median is 2,048. What they were about is the unusual part: 6.1% of them mention electrical system, against 0.3% across the other years of this generation.
Generation 2 of the Ford Fusion, which began in 2013. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 707 |
|---|---|
| Median for this model | 2,048 |
| Involving a crash | 13 |
| Involving a fire | 5 |
| Recalls | 3 |
| NHTSA crash rating | 5/5 |
| EPA combined | 25 mpg |
What the complaints were about
- electrical system — 6.1% of this year's complaints, against 0.3% across the other years of this generation (19×).
- fire — 13.3% of this year's complaints, against 4.7% across the other years of this generation (2.8×). Owners wrote it as: fire, charging, 23s33, energy.
- plate — 10% of this year's complaints, against 3.3% across the other years of this generation (3.1×). Owners wrote it as: plate, flex, flex plate, cracked.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
while driving 40 MPH the contact heard an abnormal rattling sound coming from the vehicle. The contact stated this rattling sound was also heard when the vehicle was idling. No warning lights illuminated. The vehicle was taken to the dealer and diagnosed with…
while driving at 35 MPH, there was a loud rattling sound coming from the engine. The contact pulled over to the side of the road and noticed a failure with the flex plate. No warning lights were illuminated. The vehicle was towed to an independent mechanic and…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 23V440000 ELECTRICAL SYSTEM Fixed free of charge.
- 25V442000 BACK OVER PREVENTION Fixed free of charge.
- 25V685000 EQUIPMENT Fixed free of charge.
How this was worked out
Every year of the Ford Fusion was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2019 Ford Fusion? What happened to yours?
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