2017 Ford Fusion
This year drew an ordinary 2,182 complaints for a Ford Fusion — the model's median is 1,949. What they were about is the unusual part: 6.1% of them mention service brakes, against 2.2% across the other years of this generation.
Generation 2 of the Ford Fusion, which began in 2013. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 2,182 |
|---|---|
| Median for this model | 1,949 |
| Involving a crash | 79 |
| Involving a fire | 17 |
| Recalls | 4 |
| NHTSA crash rating | 5/5 |
| EPA combined | 25 mpg |
What the complaints were about
- service brakes — 6.1% of this year's complaints, against 2.2% across the other years of this generation (2.8×). Owners wrote it as: service brakes, hydraulic, brakes hydraulic, depressed.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
on several occasions when the brake pedal was depressed, there was a delay in responding, with the vehicle jerking. No warning lights were illuminated. The vehicle was taken to an independent mechanic however, the failure could not be duplicated. The vehicle w…
while driving at approximately 45 MPH, the brake pedal was depressed but failed to respond. There were no warning lights illuminated. The driver crashed into the sidewalk and damaged the front end of the vehicle. The vehicle was towed to the residence. There w…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 18V167000 STEERING Fixed free of charge.
- 16V874000 SEATS Fixed free of charge.
- 17V427000 POWER TRAIN Fixed free of charge.
- 23V162000 SERVICE BRAKES, HYDRAULIC Fixed free of charge.
How this was worked out
Every year of the Ford Fusion was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2017 Ford Fusion? What happened to yours?
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