2021 Ford Edge
This year drew an ordinary 103 complaints for a Ford Edge — the model's median is 743. What they were about is the unusual part: 26.2% of them mention camera, against 8.9% across the other years of this generation.
Generation 2 of the Ford Edge, which began in 2015. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 103 |
|---|---|
| Median for this model | 743 |
| Involving a crash | 3 |
| Involving a fire | 1 |
| Recalls | 7 |
| NHTSA crash rating | 5/5 |
| EPA combined | 23 mpg |
What the complaints were about
- camera — 26.2% of this year's complaints, against 8.9% across the other years of this generation (2.9×). Owners wrote it as: camera, update, software, front camera.
- transmission — 20.4% of this year's complaints, against 5% across the other years of this generation (4.1×).
- crash — 6.8% of this year's complaints, against 1.8% across the other years of this generation (3.8×). Owners wrote it as: crash, bracket.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
I received a recall letter from Ford Motor Company dated April 2022 for recall notice 22S14 / NHTSA Recall 22V151. The risk is "A rear-view camera that intermittently displays a blank or distorted image can reduce the driver's view of what is behind the vehicl…
The lighting in my dashboard, screen (to include backup camera) aill go blank and turn blank periodically. When this happens -I cant access heating/cooling settings, rearview camera or other settings.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 21V011000 POWER TRAIN Fixed free of charge.
- 21V377000 SEAT BELTS Fixed free of charge.
- 22V151000 BACK OVER PREVENTION Fixed free of charge.
- 24V635000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 25V160000 BACK OVER PREVENTION Fixed free of charge.
- 25V315000 BACK OVER PREVENTION Fixed free of charge.
- 26V124000 BACK OVER PREVENTION Fixed free of charge.
How this was worked out
Every year of the Ford Edge was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2021 Ford Edge? What happened to yours?
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