2019 Ford Edge
This year drew an ordinary 743 complaints for a Ford Edge — the model's median is 720. What they were about is the unusual part: 43.9% of them mention transmission, against 5% across the other years of this generation.
Generation 2 of the Ford Edge, which began in 2015. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 743 |
|---|---|
| Median for this model | 720 |
| Involving a crash | 7 |
| Involving a fire | 1 |
| Recalls | 3 |
| NHTSA crash rating | 5/5 |
| EPA combined | 23 mpg |
What the complaints were about
- transmission — 43.9% of this year's complaints, against 5% across the other years of this generation (8.8×).
- torque — 26.4% of this year's complaints, against 2.6% across the other years of this generation (10.3×). Owners wrote it as: torque, converter, torque converter, diagnosed torque.
- jerking — 12.1% of this year's complaints, against 2.4% across the other years of this generation (5.1×). Owners wrote it as: jerking, quoted, during acceleration.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
Car began to jerk, shudder and lurch during acceleration. Sometimes jerking strong enough to make steering difficult. Took car to dealership and was diagnosed as a torque converter issue. Was told this is a common issue with this transmission and was quoted ne…
My car at 90,000 miles started jerking while driving and has stalled. The dealership said I need a new torque converter or transmission. This can fail while driving, stalling out on the road. The dealership inspected the car. No lights or warnings at all.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 20V550000 POWER TRAIN Fixed free of charge.
- 19V766000 SEAT BELTS Fixed free of charge.
- 25V442000 BACK OVER PREVENTION Fixed free of charge.
How this was worked out
Every year of the Ford Edge was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2019 Ford Edge? What happened to yours?
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