2013 Chrysler 200
This year drew an ordinary 627 complaints for a Chrysler 200 — the model's median is 335. What they were about is the unusual part: 16.9% of them mention headrest, against 3.9% across the model's other years.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 627 |
|---|---|
| Median for this model | 335 |
| Involving a crash | 23 |
| Involving a fire | 3 |
| Recalls | 5 |
| NHTSA crash rating | 4/5 |
| EPA combined | 22 mpg |
What the complaints were about
- headrest — 16.9% of this year's complaints, against 3.9% across the model's other years (4.3×). Owners wrote it as: headrest, deployed, side headrest, headrest deployed.
- head — 10.5% of this year's complaints, against 4% across the model's other years (2.6×). Owners wrote it as: head, restraint, rest, head restraint.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
I was driving home and while stopped at a light, the passenger headrest popped off its frame without being triggered by a collision or other event. Researching online, it seems this is the same issue that many others have had with the Active Head Restraint dep…
Broken active head restraint while placing the passenger seat in a slight reclining position. It broke the rod and plastic in the head rest so that it separates (no support for the head). Meaning there is a chance of possible injury to the head and neck of the…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 17V640000 SEATS Fixed free of charge.
- 16V668000 SEAT BELTS Fixed free of charge.
- 13V282000 ELECTRICAL SYSTEM Fixed free of charge.
- 13V043000 FUEL SYSTEM, GASOLINE Fixed free of charge.
- 13V552000 ENGINE Fixed free of charge.
How this was worked out
Every year of the Chrysler 200 was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2013 Chrysler 200? What happened to yours?
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