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2014 Chevrolet Suburban 1500

This year drew an ordinary 59 complaints for a Chevrolet Suburban 1500 — the model's median is 76. What they were about is the unusual part: 30.5% of them mention dash, against 10.9% across the model's other years.

NHTSA opened a defect investigation into this model year.

What the complaints were about

• dash — 30.5% of this year's complaints, against 10.9% across the model's other years (2.8×). Owners wrote it as: dash, bag, air bag, cracks.

Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.

What owners wrote

THE DASHBOARD CRACKS ON ITS OWN AS IT EXPANDS OVER TIME WITH HEAT AND WEAR. THE CRACKS OCCUR AROUND THE DRIVER SIDE DASH AND THE PASSENGER SIDE AIRBAG COMPARTMENT, MAKING IT QUESTIONABLE AS TO HOW THE CAR WILL HOLD UP DURING A COLLISION AND WHETHER OR NOT THE…

Dashboard cracked at front passenger air bag and steering wheel like many other owners have experienced.

Verbatim from NHTSA complaint filings, with identifying details removed.

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How this was worked out

Every year of the Chevrolet Suburban 1500 was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.

This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.

Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.

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