2014 Cadillac SRX
This year drew an ordinary 389 complaints for a Cadillac SRX — the model's median is 168. What they were about is the unusual part: 40.9% of them mention dim, against 12% across the model's other years.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 389 |
|---|---|
| Median for this model | 168 |
| Involving a crash | 16 |
| Involving a fire | 2 |
| Recalls | 2 |
| NHTSA crash rating | 5/5 |
| EPA combined | 18.5 mpg |
What the complaints were about
- dim — 40.9% of this year's complaints, against 12% across the model's other years (3.4×).
- drive night — 27.8% of this year's complaints, against 10.4% across the model's other years (2.7×). Owners wrote it as: drive night, unsafe drive, lawsuits, cannot drive.
- driving night — 16.5% of this year's complaints, against 5.9% across the model's other years (2.8×). Owners wrote it as: driving night, illumination, headlights extremely, provide adequate.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
UNSAFE TO DRIVE AT NIGHT - THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSES TO ACCEPT THERE IS AN ISSUE. MULTIPLE CLASS ACTION LAWSUITS HAVE BEEN LAUNCHED AND THIS SAME COMPLAINT IS ALL OVER THE INTERNET.I CAN'T UN…
THE HEAD LAMPS DO NOT PROVIDE ENOUGH LIGHT TO SEE OBJECTS ON THE ROAD. THERE ARE HUNDREDS ON COMPLAINTS FROM OTHER SRX OWNERS ON SOCIAL MEDIA AND ON DRIVING TEST.ORG. THE LOW BEAMS ON THIS CAR AS SO DIM THAT YOU CANNOT DRIVE IT SAFELY AT NIGHT. CADILLAC REFUSE…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 14V571000 SUSPENSION Fixed free of charge.
- 21V473000 SUSPENSION Fixed free of charge.
How this was worked out
Every year of the Cadillac SRX was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2014 Cadillac SRX? What happened to yours?
Loading comments…