2010 Cadillac SRX
Complaints about this year name moisture far more often than the model's other years — 14% of them, about 23× the usual rate of 0.6%.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 474 |
|---|---|
| Median for this model | 168 |
| Involving a crash | 21 |
| Involving a fire | 5 |
| Recalls | 6 |
| EPA combined | 19 mpg |
What the complaints were about
- condensation — 13.1% of this year's complaints, against 1.8% across the model's other years (7.3×).
- timing — 6.1% of this year's complaints, against 1.5% across the model's other years (4.1×). Owners wrote it as: timing, chain, timing chain, indicator illuminated.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
Also unusual this year
- condensation — 13% of complaints, 15× usual
- water — 16% of complaints, 7× usual
- headlight — 22% of complaints, 3× usual
What owners wrote
HEADLIGHTS ARE FILLING WITH WATER AND CONDENSATION. NOW HEADLIGHTS ARE MALFUNCTIONING.
THE FRONT HEADLIGHT ASSY CONTINUES TO GET WATER AND CONDENSATION IN IT AND THE HEAD LIGHT FAILS.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 21V473000 SUSPENSION Fixed free of charge.
- 14V447000 SEATS Fixed free of charge.
- 14V571000 SUSPENSION Fixed free of charge.
- 11V595000 POWER TRAIN Fixed free of charge.
- 10V450000 STEERING Fixed free of charge.
- 10V223000 ENGINE AND ENGINE COOLING Fixed free of charge.
How this was worked out
Every year of the Cadillac SRX was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2010 Cadillac SRX? What happened to yours?
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