2020 Audi A4
Complaints about this year name mmi far more often than the model's other years — 82% of them, about 206× the usual rate of 0.4%.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 284 |
|---|---|
| Median for this model | 71 |
| Involving a crash | 2 |
| Recalls | 3 |
| NHTSA crash rating | 5/5 |
| EPA combined | 27 mpg |
What the complaints were about
- mmi — 82.4% of this year's complaints, against 0% across the model's other years (412×).
- camera — 57.4% of this year's complaints, against 0% across the model's other years (287×).
- reboots — 43.7% of this year's complaints, against 0% across the model's other years (218.3×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
Also unusual this year
- camera — 57% of complaints, 143× usual
- reboots — 44% of complaints, 109× usual
- reboot — 39% of complaints, 97× usual
What owners wrote
The MMI system continuously reboots - even while trying to back up using the backup camera making it dangerous. It can reboot 5 times in a 3 mile trip.
Audi MMI system randomly goes dark and reboots during driving - this turns off the rear camera and any GPS system being used to navigate along with the sound system, etc.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 22V034000 TIRES Fixed free of charge.
- 21V295000 SUSPENSION Fixed free of charge.
- 21V874000 SEATS Fixed free of charge.
How this was worked out
Every year of the Audi A4 was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2020 Audi A4? What happened to yours?
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